Refund policy
Last updated: 8 July 2026
This Refund Policy applies to all purchases made through Impro Supreme v/Caspar Schjelbred (CVR 45061779), including online courses, digital content, coaching sessions and in-person workshops.
If you have questions, contact:
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1. Online Courses & Digital Products
1.1 Statutory right of withdrawal (14 days)
Unless otherwise stated on the product page, online courses and digital products carry a 14-day right of withdrawal for consumers resident in the EU/EEA (or a jurisdiction with equivalent rules, such as the UK), under the EU Consumer Rights Directive (2011/83/EU) as transposed in your country of residence. The period runs from the conclusion of the contract, and you need not give any reason. To exercise it, notify us by an unambiguous statement to , or use the model withdrawal form in the Annex to our Terms & Conditions. Valid withdrawals are reimbursed within 14 days via the original payment method.
1.2 Waiving the right of withdrawal
Where access to a course is opened immediately after purchase, you expressly request that immediate access and acknowledge that, in doing so, you waive your 14-day right of withdrawal. This waiver is not imposed by law – it is the condition that permits us to open access before the 14-day period ends. Once performance has begun on that basis, the statutory right no longer applies. Any commercial guarantee (see 1.3) applies independently of this statutory right.
1.3 Extended guarantees
Impro Supreme may offer longer refund periods (e.g., 30-day guarantee).
If a longer guarantee is offered, it will be clearly stated on the product page and overrides the general 14-day rule.
1.4 How to request a refund
Send an email to with:
• your full name
• the email used for purchase
• the name of the course
Refunds are processed through the original payment method.
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2. Coaching Sessions (1:1)
2.1 Rescheduling
You may reschedule a session up to 24 hours before the scheduled time at no cost.
2.2 Cancellations
Cancellations made less than 24 hours before the session are non-refundable.
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3. Workshops (In-Person Events)
Workshop ticketing may be handled by third-party platforms such as Billetweb.
Unless otherwise stated by the ticketing provider, workshop tickets are non-refundable by default.
However, Impro Supreme offers the following cancellation options:
3.1 Refund / Credit Deadlines
• 60 days or more before the workshop:
90% refund OR full credit
• 30 days before:
No refund, but full credit
• 15 days before:
No refund, but 50% credit
• Less than 7 days before:
No refund and no credit
Exception: If a person on the waiting list takes your place, you may receive 90% credit.
3.2 Workshop Credits
Credits must be used:
• within the same season
• for workshops with available places
Unused credits expire at the end of the season and cannot be exchanged or refunded.
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4. Membership Programmes (future)
Membership services (when introduced) will operate on a subscription basis.
Details regarding billing cycles, pausing, cancellation and refunds will be provided on the membership product page before launch.
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5. Digital Downloads (future)
Unless otherwise stated, standalone digital downloads will be non-refundable once accessed or downloaded.
If a technical error prevents access, contact us and we will fix the issue or provide a replacement.
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6. Cases Not Covered
Subject to any applicable commercial guarantee (see 1.3) and to the statutory right of withdrawal (see 1.1), refunds are not provided for:
- change of mind outside the refund window
- partial use of a course or programme
- failure to attend a scheduled workshop
- network, device or technical issues on your side
- dissatisfaction based on subjective artistic preference
- misuse of Impro Supreme materials resulting in suspension of access
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7. Contact
For any refund questions or requests, email: